Ensuring swift delivery is our priority, which is why orders kick off their fulfilment process immediately after confirmation. Once an order is finalised, ...

Our delivery costs vary from country to country.For UK orders totalling £15.95 or more, we're delighted to offer free shipping. 🚚 But don&#...

We're very sorry that you received wrong items with your order.Please do not use the products just yet, as you might need to send them back to us. We'd ...

We're sorry that parts of your order are missing.We are putting a lot of effort in ensuring a seamless delivery process of your package, but of course mista...

Unfortunately, we can't say exactly when your favourite pods will be back in stock.We recommend keeping a close eye on the website for updates on new availa...

Absolutely thrilled that you're eager to get your hands on your goodies! Here's the lowdown:1. Shipping Confirmation Email: As soon as your order b...

It's so nice to hear that you want to provide your employees with the air up® experience!Getting in contact with us is super easy. Simply chat with...

A lot of companies try to impersonate us - we get it, everyone wants to be a part of the water revolution, but there is only one original air up®. 😉How do ...

We get it – you want to organize your data, and that's perfectly understandable! 😊 Here are the steps you need to follow:1. Contact us!To delete your...

Excited to get your hands on The Tumbler? Great news—pre-orders officially started now, so don’t wait to secure yours! Once your order is place...